Prize Pick-up

Address: 9912 Franklin Ave
Phone: (780)-743-2246
Our office is open Monday – Friday, 9am – 4pm.
We are closed on all holidays.


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You must claim your prize in person and must provide photo ID (driver’s license or government issued ID) with the address on the ID matching the address on your VIP Club account before prizes will be released.

If you cannot claim your prize in person, someone in your immediate household may claim it on your behalf provided they have a copy of your photo ID.

You will be required to correctly answer a skill-testing question in order to claim your prize.

You have 30 days from the day you won to pick up your prize. Prizes will not be released after the 30 days has passed and no substitutions will be made. Please also be advised that some prizes may have time restrictions and/or expiry dates (e.g. concert tickets and movie passes) and it is your responsibility to pick up the prize before the expiry/event date. Prizes not picked up before the expiry date will be considered forfeited and no substitutions will be made.

If you have won a prize from ROCK 97.9 within the last 30 days (whether it be through the VIP Club or any additional on-air or online contests hosted by ROCK 97.9), you will not be permitted to win again until the 30 days has passed.
All prizes are non-transferable, non-refundable, have no cash value and no substitutions will be made.

For further information and inquiries on our prize pickup policies, please contact ROCK 97.9 at (708)-743-2246.